Refund & Cancellation Policy

Effective Date: 14 August 2025

At siska.in, we value our customers and strive to provide transparent, fair, and efficient processes for refunds and cancellations. This policy outlines the terms, conditions, and procedures for refund and cancellation requests related to our services, including but not limited to Web Design, SEO, Digital Marketing, Google PPC Campaigns, and related online solutions.

1. General Overview

We understand that situations may arise where you need to cancel an order or request a refund. While our services are primarily digital and tailored to your unique requirements, we aim to maintain flexibility wherever possible. This policy applies to all transactions made through our official website, siska.in.

2. Eligibility for Refunds

Refunds are processed under specific conditions. To be eligible for a refund:

• The service must not have been fully delivered or completed.
• You must provide a valid reason for dissatisfaction, supported with evidence where applicable.
• The refund will be credited to your original payment method Within 7-10 days.
• No substantial portion of the agreed service should have been executed.

3. Non-Refundable Services

The following scenarios are considered non-refundable:

• Services that have already been substantially completed or delivered.
• Customized solutions where resources have been allocated specifically for your project.
• Third-party service costs (such as hosting, domain registration, paid ad credits).
• Failure to provide required information or content on time, leading to project delays.

4. Partial Refunds

In certain circumstances, a partial refund may be granted:

• When a project is partially completed, and the customer chooses to discontinue.
• If both parties agree on a mutually acceptable refund amount.

5. Cancellation Policy

Cancellations are allowed under the following terms:

• If you cancel the service before work begins, you will receive a full refund minus any administrative fees.
• If you cancel after work has commenced, charges will be deducted for the work already completed.
• For ongoing subscription-based services (like SEO), cancellations require at least 7 days’ notice before the next billing cycle.

6. How to Request a Refund or Cancellation

To initiate a refund or cancellation request:

1. Email us at [email protected] with your order details and reason for the request.
2. Include relevant evidence (if applicable) such as screenshots, reports, or proof of dissatisfaction.
3. Our support team will review your case within 3-5 business days.

7. Processing of Refunds

Once your request is approved:

• The refund will be credited to your original payment method Within 7-10 days.
• We are not responsible for delays caused by your bank or payment provider.

8. Disputes & Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend or terminate your account. We encourage customers to communicate with us to resolve disputes amicably before escalating the matter to their bank or payment provider.

9. Exceptions

In rare situations, exceptions to this policy may be made based on the nature of the service, the customer’s history with our company, or unforeseen circumstances beyond the customer’s control.

10. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us:

• Email: [email protected]
• Phone: +91-8147783280
• Address: Naharlagun,Arunachal Pradesh

Frequently Asked Questions